Privacy Policy
The protection of your data is an important concern for us. Of course, we collect, store, and use your data only in accordance with legal provisions. Hereinafter, you are informed about the way we collect, store, and process your data.
I. Responsible
Responsible for processing your data is:
eTendio c/o
Shippion GmbH
Kaldenberger Strasse 22
40589 Düsseldorf
Telefon: 0172 79 66 257
E-Mail: contact@etendio.com
II. Rights of the data subject
1) You have the right,
– to information about the personal data relating to you and being processed by us in accordance with art. 15 GDPR and to the information listed in art. 15 par. 1 lit. a)-h) GDPR. In particular, you may demand information about the purposes of processing, the category of the personal data, the categories of recipients to which your data were or are disclosed, the intended storage period, the existence of a right to correction, deletion, limitation of processing or objection, the existence of a right of complaint, the origin of your data, as far as the same were not collected by us as well as the existence of an automated decision making including profiling and, if applicable, significative information related to their details („right of access“);
– to immediately demand the correction of incorrect personal data relating to you and the completion of incomplete personal data in accordance with art. 16 GDPR („right to rectification“);
– to demand the deletion of personal data relating to you in accordance with art. 17 GDPR, unless such processing is required to exercise the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims (“right to erasure”);
– to demand the limitation of processing your personal data in accordance with art. 18 GDPR as far as the correctness of the data is contested by you, the processing is unlawful, but you deny their deletion and in case we do not need the data anymore, but you need them for the assertion, exercise or defence of legal claims or you have lodged an objection against the processing in accordance with art. 21 GDPR („right to restriction of processing “);
– to receive your data, which you have transmitted to us in the course of a consent or for the handling of a contract, in a structured, customary, and machine-readable format or to demand the transmission to another responsible in accordance with art. 20 GDPR as far as it is technically feasible and the rights and freedoms of other persons are not impaired („right to data portability”);
– to revoke your consent given to us at any time in accordance with art. 7 par. 3 GDPR. In such a case, we are not permitted to continue the data processing based on this consent, the legitimacy of the processing carried out due to your consent until revocation not being affected by this (“right to withdraw consent”);
– to not being subjected in accordance with art. 22 GDPR to a decision based exclusively on automated processing – including profiling – which takes legal effect toward you or adversely affects you in a similar way to a considerable extent, as far as the decision is not necessary for the conclusion or fulfilment of a contract between you and us, is not admissible due to legal provisions or is not taken with your explicit consent.
2) Right of objection
If a data processing is carried out on the basis of legitimate interests under art. 6 par. 1 lit. f) GDPR, you will have, furthermore, the right to object toward us at any time to the processing in accordance with art. 21 GDPR, as far as there exist any reasons for this, which arise from your particular situation, or the objection is directed against direct advertising or any profiling connected therewith. In case of your objection we are not permitted to continue processing your personal data, unless there provably exist any cogent reasons worthy of protection for processing, which override your interests, rights, and freedoms or the processing serves the assertion, exercise or defence of legal claims. This exception does not exist, if your objection is directed against direct advertising or any profiling connected therewith. In such a case we may on no account process your personal data anymore. For the purpose of exercising your right of objection you may send us e.g. a corresponding e-mail.
3) Right of complaint
Finally, in accordance with art. 77 GDPR you also have the right to complain to a supervisory authority. As a rule, you may turn to the supervisory authority of your usual residence or workplace or our company domicile for this purpose.
III. Processing of your personal data and purpose of processing
1) Your visit to our website
When you visit our website, the browser used by you automatically sends information to the server of our website. This information is stored temporarily in a so-called logfile. The collection and processing of data is carried out due to our legitimate interest in accordance with art. 6 par. 1 s. 1 lit. f) GDPR for the purpose of a smooth connection build-up of the website, a comfortable utilization of our website, the evaluation of the system’s safety and stability as well as for other administrative purposes.
In this context, it is the following information that is collected without your assistance and stored until automatic deletion:
– IP address of the inquiring computer,
– date and time of access,
– name and URL of the retrieved file,
– website from which the access takes place (so-called Referrer URL),
– used browser and, if applicable, the operating system of your computer as well as the name of your access provider.
2) Handling of the contract
a) When you register with us and conclude a user contract you disclose your personal data to us in the course of the registration. We process these data according to art. 6 par. 1 lit. b) GDPR for the fulfilment and handling of the contract concluded with you. For this purpose, your data are used for invoicing as well as for the communication with you.
b) If you have created a customer account, the data provided by you will be stored permanently until you delete your customer account or object to the processing. Besides, we store your data, taking into consideration the legitimate interests, for a duration corresponding to the regular statutory limitation period (3 years beginning with the end of the year in which the business relationship comes to an end). Thereafter, your data will be deleted, unless due to legal provisions we are obliged to a longer storage, as e.g. to the storage of invoices (10 years) or of commercial letters (6 years) according to s. 147 of the German Fiscal Code. In such cases, your data will be locked for use during the time of further storage and subsequently deleted.
3) Newsletter
You have the option to subscribe to a newsletter. By registering for the newsletter, you give your consent in accordance with art. 6 par.1 lit. a) GDPR that we may use your e-mail-address as well as your name for sending regular advertising e-mails (“Newsletter”). In such a case, your data (name and e-mail-address) will be stored until you will unsubscribe from the newsletter or otherwise revoke your consent given to us. The deregistration is possible at any time, e.g. via a link at each end of every newsletter, or by sending us your deregistration request by e-mail.
4) Utilization of the contact form
You can send us a message via our contact form. By sending your message you give in accordance with art. 6 par. 1 a) GDPR your consent to the processing of the personal data transmitted with your message in such a form that we may use them for the purpose of answering or handling your request and for the communication with you. The personal data collected by us for the utilization of the contact form will be automatically deleted after your inquiry has been dealt with.
5) Live-Chat
You can contact us via a live chat system which is operated by Zendesk, Inc., 1019 Market St, San Francisco, CA 94103, USA („Zendesk“). By entering the chat you give your consent in accordance with art. 6 par. 1 a) GDPR to the processing of your personal data transmitted with your message in such a form that we may use them for the purpose of answering or of handling your request and for the communication with you. Furthermore, the provision of the chat serves the protection of our legitimate interests to open a simple, quick, and effective communication channel to our customers and interested parties and is, therefore, admissible too in accordance with art. 6 par. 1 f) GDPR.
The following data elements are processed: pages visited on our website and referrer URL; time of the visit of our website; technical information such as screen resolution, operating system, type of browser, and type of device; IP address; data entered by you as e.g. forename and surname, e-mail address, phone number, and your request. Zendesk has been certified under the US-USA Privacy Shield Agreement, which provides a guarantee for the compliance with the European data protection law. You can find more information regarding the „Privacy Shield“ at: https://www.privacyshield.gov/list.
You can find further notes regarding the data protection regulations and cookies at:
https://www.zendesk.de/company/customers-partners/privacy-policy/
https://www.zendesk.com/company/customers-partners/cookie-policy/
6) Cookies
On our website, we use cookies serving the optimization of our website’s user-friendliness and enabling the use of certain functions. They are small files which are created automatically by your browser and stored on your terminal when you visit our site. Most of the cookies used by us serve the purpose to recognize that you have already visited individual pages of our website – so-called session cookies – and after the end of the browser session they will be deleted again from your hard disk. Other cookies – so-called temporary cookies – remain for a fixed period on your terminal and enable us to recognize your terminal on your next visit. When you visit our website again it will be recognized automatically that you have visited us before and which entries and settings you have made so that you do not need to enter them once more. Furthermore, we use cookies in order to statistically record the utilization of our website and to create and to evaluate usage profiles, using pseudonyms for the purpose of optimizing our offer, our advertising, and the needs-based design of our website (see in detail regarding this, item 7).
The data processed by means of cookies are necessary for the mentioned purposes of safeguarding our legitimate interests under art. 6 par. 1 s. 1 lit. f) GDPR.
Note: You can set your browser in such a way that no cookies are stored on your computer or you are notified before a new cookie is created. We point out as a precaution that the complete deactivation of cookies can lead to a situation where not all functions of our website can be used.
7) Google Analytics
For analytical purposes we use the tool „Google Analytics“, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter „Google“). This serves the safeguarding of our legitimate interests in an optimal marketing and needs-based design of our offer, which are predominant within the framework of a weighing of interests. The processing of your data described hereinafter is, thus, carried out in accordance with art. 6 par. 1 f) GDPR.
Google has been certified for the so-called „Privacy Shield“ (EU-U.S.-Data Protection Agreement), which provides a guarantee for the compliance with the European data protection law.
Google Analytics uses „Cookies“ (see item 6). The information generated by the cookie, as browser-type/-version, used operating system, page visited before (so-called referrer URL), IP address (hostname of the accessing computer) and time of the server inquiry are transmitted to a server of Google in the USA and stored there. On our website, the IP anonymization has been activated, i.e. your IP address is previously shortened by Google. The shortened IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google either, whereby any conclusions on your person are impossible.
The gathered information is used to evaluate your utilization of our website in anonymized form, to compile anonymized statistics about the website activities, and to provide further services combined with the website utilization and internet usage for purposes of market research and needs-based design of our website. You can prevent the storage of the Google Analytics cookies by a corresponding setup of your browser software; in this case, not all functions of this website may be available to you. Beyond that, you can prevent the use of your data by Google by downloading and installing the browser plugin available at the following link http://tools.google.com/dlpage/gaoptout?hl=de. You can find further information about data protection in connection with Google Analytics for instance in the Google Analytics support https://support.google.com/analytics/answer/6004245?hl=de .
8) Google AdWords Conversion Tracking
We use „Google AdWords“ and in this connection Conversion Tracking, an analytical service by/of/from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter „Google“) to statistically evaluate the utilization of our website for the purpose of optimization. Google has been certified for the so-called „Privacy Shield“ (EU-U.S.-Data Protection Agreement) which provides a guarantee for the compliance with the European data protection law.
When you click on an advertisement placed by Google a cookie (see item 6) for conversion tracking is placed on your terminal. Those cookies lose their validity after 30 days, do not contain any personal data, and serve, thus, not for personal identification. If you visit particular internet pages of our website and the cookie has not yet expired, Google and we will be able to recognize that you have clicked on the advertisement and have been redirected to the respective website. Every customer of Google AdWords gets a different cookie so that no cookies can be tracked via our websites. With the help of the conversion cookie we can track the total number of users who have clicked on their advertisement and have been redirected to a page provided with a conversion tracking tag. However, we do not receive any information by means of which users can be personally identified.
In case you do not want to take part in tracking you can prevent the placement of the cookies by setting your browser correspondingly, by blocking cookies from the domain „www.googleadservices.com“. Then you will not be included in the conversion tracking statistics.
You can find further information about conversion tracking under the following link: https://services.google.com/sitestats/de.html
9) Google Remarketing
We use „Google Remarketing“, an advertising tool of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter „Google“) in order to present interest-related advertisements to visitors of our website within the framework of the Google advertising network. This serves the safeguarding of our legitimate interests, which are predominant within the framework of a weighing of interests, in an optimal marketing of our offer. The processing of your data, which is described hereinafter, is, thus, carried out in accordance with art. 6 par. 1 f) GDPR.
Google has been certified for the so-called „Privacy Shield“ (EU-U.S.-Data Protection Agreement) that provides a guarantee for compliance with the European data protection law.
Google Remarketing uses cookies when our website is accessed (see item 6). Those cookies enable Google to recognize the visitor, when he accesses websites belonging to the advertising network of Google. According to Google, no personal data of the visitor are collected or otherwise processed on this occasion. You can prevent the storage of these cookies by adjusting the setting of your browser accordingly. Furthermore, you can deactivate the depicted remarketing function by selecting the appropriate settings. You can find more detailed information about this here:
https://privacy.google.com/intl/de/how-ads-work.html
https://privacy.google.com/intl/de/take-control.html?categories_activeEl=sign-in
https://support.google.com/ads/answer/7395996?hl=de
As of February 2020